|
|
| Policies |
 |
|
 |
RETURNS/EXCHANGES: |
Within 25 days of receiving your order, you may return or exchange most items for a credit or refund less a 20% restocking fee.
To avoid the restocking fee:
- You may return the product for a store credit towards a future purchase of equal or greater value. Shipping charges do not qualify as a credit. This exception does not apply to items, read more below.
- You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.
- To exchange a product, please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange, we will ship out the replacement product.
- To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 25 days after delivery.
- Regrettably, we do not refund original shipping & handling charges unless an error occurred on our part when shipping your order. If your return is the result of our error HelpMyBack.com will cover the shipping charges for your returned product.
- We do not accept returns subtotaling less than $30.
- If we shipped your package and it was returned to us, your shipping charges will not be refunded and you will incur a 20% restocking fee.
- If you return an item that was eligible for the free shipping promotion, you will incur the original shipping charge.
- If any of the above conditions are not met, HelpMyBack.com reserves the right to refuse the return or exchange.
- To return an item, please email us at sales@helpmyback.com. Once you are approved, we will give you an RMA # with instructions on how to return the item.
- No returns of any type, will be accepted without an RMA numbers.
- Please allow 3-4 business days for processing your return once we receive it.
- Please note that it may take up to 14 days to complete the entire return/refund process.
|
| |
| |
| |
DISCLAIMER |
| The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. For additional information on products, please email sales@helpmyback.com. |
| |
| |
| |
PRIVACY POLICY |
We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).
If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions when you place your order by replying stating so to sales@helpmyback.com |
|
|
|
|
|
|
